Privacy Policy

1. Introduction

Welcome to Starmaker Unmute Tool ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our service.

2. Information We Collect

2.1 Information You Provide

When you use our unmute tool, we collect:

• Starmaker ID: Username, email address, or phone number associated with your Starmaker account
• Contact Information: Email address if you contact our support team
• Messages: Any messages you send through our contact form

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website

2.3 Information We DO NOT Collect

We NEVER collect:

• ❌ Starmaker account passwords
• ❌ Payment or credit card information
• ❌ Social security numbers
• ❌ Government-issued ID numbers

3. How We Use Your Information

We use the collected information for:

• Processing your account unmute requests
• Communicating with you about your request status
• Providing customer support
• Improving our service quality
• Analyzing website usage and performance
• Preventing fraud and abuse

4. Data Retention

We retain your information for:

• Starmaker ID: 72 hours after request completion
• Support Messages: 90 days for quality assurance
• Analytics Data: 12 months in anonymized form

After these periods, your data is permanently deleted from our systems.

5. Data Sharing and Disclosure

5.1 We DO NOT Sell Your Data

We will never sell, rent, or trade your personal information to third parties.

5.2 Limited Sharing

We may share your information only in these circumstances:

• Service Providers: Trusted third-party services that help us operate (e.g., hosting providers)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In case of merger, acquisition, or sale of assets

6. Data Security

We implement industry-standard security measures to protect your data:

• 🔒 SSL/TLS encryption for data transmission
• 🔒 Secure servers with firewall protection
• 🔒 Regular security audits and updates
• 🔒 Limited employee access to personal data
• 🔒 Automatic data deletion after retention period

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience

You can disable cookies in your browser settings, but some features may not work properly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

9. Children's Privacy

Our service is not intended for users under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

10. Your Rights (GDPR Compliance)

If you are in the European Union, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data
• Restriction: Limit how we use your data
• Portability: Receive your data in a portable format
• Objection: Object to data processing

To exercise these rights, contact us at privacy@starmaker-unmute.com

11. California Privacy Rights (CCPA)

California residents have additional rights:

• Know what personal information is collected
• Know if personal information is sold or disclosed
• Opt-out of the sale of personal information
• Request deletion of personal information
• Non-discrimination for exercising privacy rights

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

13. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this privacy policy or our data practices, contact us:

• Email: privacy@starmaker-unmute.com
• Contact Form: Contact Page